View Your Subscription Status
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Syllabird uses Stripe to securely manage all of our payment processing. Stripe is trusted by millions of companies worldwide.
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Click on your user icon in the upper right to open the user menu.
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Click on Account to go to the account management page.
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Scroll down to the Subscription section and you will see a Status field. The status can be one of the following:
- Active: When you have a subscription that has been successfully paid.
- Trialing: When you are in your 14 day free trial period.
- Past Due: When you have a subscription that is past the payment deadline and has not yet been paid.
- Unpaid: When you have a subscription that is past its payment deadline, has also passed the two week grace period, and has not yet been paid.
- To resolve payment issues you can visit the Stripe Billing Portal by clicking Manage Subscription.
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The most likely issue with your subscription will be an issue with your payment information. To see how to update that visit our billing information help docs.